Partners...

MyServiceMonitor provides IT service management training, consulting and audit services around ITIL, CobiT, ISO 20000 and other best practice guidance. ITSM On-RampTM Services leverage emerging web services to provide enhanced deliverables and targeted results.

The Drapeau Group, LLC is a strategic consulting firm based in Atlanta, Georgia (U.S.A.) that focuses on delivering ITIL (IT Infrastructure Library) and IT Service Management Consulting and Training services. The Drapeau Group is a natural choice to provide cost-effective, comprehensive, technical, and practical ITIL consulting using their trademarked methodology LaserOps™. Their offerings extend from basic Maturity Assessments, the full range of ITIL certification training, client-specific workshops, subject matter assessments (e.g. metrics, tools) and even full-up implementation support of all Service Delivery and Service Support processes. Their consultants are skilled in process engineering, technology implementation, systems architecture, documentation generation, and executive engagement.