company profile
Systems Thinking specialises in measuring and improving the service quality of all corporate services. We do this by:
- Capturing the perceptions and beliefs of service consumers
- Identifying service improvements
- Correcting client misconceptions
- Changing the client engagement model
- Promoting client self reliance and self help
- Repositioning the service group
Systems Thinking also conducts the annual University IT Service Quality Benchmark Project for Universities in Australia and New Zealand
service categories
measurement
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Transactional surveys
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Custom surveys
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Inter-team service quality
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ITIL process capability and maturity
benchmarking
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University IT service quality benchmark
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Commercial IT service quality benchmark
facilitation
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Operational level agreement preparation
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Service quality road map
service quality improvement skills
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Client management skills for technical specialists – Service Desk
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Client management skills for technical specialists – Desktop Team
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Client management skills for technical specialists – Train the Trainer
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Service quality for Third Tier resolver teams
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IT scripting for support services
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Marketing IT to in-house clients
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