University Benchmark

Description

University IT Service Quality Benchmark Survey. Contains separate questions sets to cater for staff and student catagories.

Prerequisite

Nil

Deliverables

1. Individual University branded web site
2. Separate question set for staff and undergraduate students
3. Individual University Reports include:
   1. Individual question by question report for Staff and Students
   2. Results comparison of 2008/2009/2010 data
   3. An advanced analysis parameter report
   4. One telephone / Online presentation and discussion of results
   5. Free Text tables and charts
   6. Raw data
4. University Benchmark Report

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Commercial Benchmark

Description

Commercial IT Service Quality Benchmark Surve.

Prerequisite

Nil

Deliverables

1. Individual Company branded web site
2. Tested and validated service quality question set
3. Individual Reports include:
   1. Individual question by question report
   2. Results comparison of 2009/2010 data
   3. An advanced analysis parameter report
   4. One telephone / Online presentation and discussion of results
   5. Free Text tables and charts
   6. Raw data
4. Commercial Benchmark Report

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