Our Services:

Services are only available in Australia and New Zealand

The offered workshops and services are in support of the Continuous Improvement Process. Services cover the categories of

• ITIL Self Assessment
• IT Surveys
• Client Management

IT Surveys

• web based
• telephone
• focus group
• individual Executive Interviews

IT Survey Consulting

• survey review
• survey design
• survey policy and procedure documentation
• improving response rates
• developing a culture of inquiry

Australian Quality of Service Benchmark data

Specialist skills workshops:
 

• Preparing for ITIL Self Assessment
• Understanding ITIL metrics and their Governance function
• Conducting effective in-house surveys
• Client management skills for IT Professionals
• Marketing IT to in-house clients